Accessibility standards are important to Xpand and recurring Accessibility assessments and consultations are conducted to ensure that designs meet the best standards.

Xpand Applications

Xpand Access

Xpand Access has native and mobile based applications which have been built using WCAG 2.0 AA standards

Xpand Insights

Xpand Insights has been built using responsive design;  native and mobile based applications have been built using WCAG 2.0 AA standards

 

Support Tools

Slack / Webchat

Webchat is conducted via Slack in private channels which are compatible with WCAG standards - details about Slacks commitment to WCAG 2.0 AA standards can be found at Slack's commitment to Accessibility.

Turning off emoji and animation settings will increase the accessibility for seeking to increase the accessibility of Slack for communicating with Xpand.

Subscribed and premium support customers will receive access to Slack via email upon subscription.

 

Support Calls and Service Desk

Support calls for subscribed and premium customers can be raised via Jira Service which is WCAG 2.0 AA compliant

 

Support Enquiries through Webform

Support calls for community can be raised via a webform on the Support Page which is WCAG 2.0 AA compliant

 

Suggested Improvements?

Any issues with accessibility can be raised in the following ways :- 

  • Subscribed and Premium Customers can raise suggestions through our Service Desk 
  • Community Support customers can raise suggestions through our Support Web Form
  • Suggestions can be made through the #accessibility channel on Slack for subscribed and premium customers